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What is the plan to expedite JPAY communication?

All reports indicate that everything is being processed per policy timeframes - 2 business days for physical mail and 7 business days for JPAY messages. Reportedly, facilities are processing JPAY messages in much less time, although this may vary based on staffing. Knowing how important these communications are, the agency will continue to monitor these timeframes and work to keep the turnaround times low.

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