The Office of the Corrections Ombuds

Complaints can be reported via hotline, mail, or webform. If a complaint is submitted on behalf of an incarcerated person, the OCO will contact them for permission and more information about their concerns and desired outcome.

Complaints are screened for OCO jurisdictional requirements and resource availability. Some complaints are closed at this phase, and the incarcerated individual is provided with technical assistance or self-advocacy information. Other complaints that meet OCO’s jurisdictional requirements and priorities will move to the next phase.

The case holder determines the investigation type. Intake investigations are closed with technical assistance flyers and information about the person’s next steps. If the complaint fits within OCO’s investigation priorities, it moves to the next phase.

The case holder reviews documentation, evidence, and policies related to the complaint. The OCO has access to DOC facilities and records, as outlined in statute.

Once documentation and evidence are reviewed, the case holder will contact DOC to negotiate a possible resolution. If the OCO finds there is no violation of policy or insufficient evidence to substantiate, the case is closed and OCO does not pursue mediation.

Once an outcome is determined, the case holder will close the case and notify the incarcerated individual by mail of the findings and outcome.