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Office of the Corrections Ombuds

P.O. BOX 40009

Olympia, WA 98504 

Incarcerated individuals can reach our confidential hotline by calling (360) 664-4749.  Our confidential hotline is free and not monitored by the DOC. Due to our high call volume, it may not always be possible to reach a live person on the hotline. 

The OCO hotline hours of operation are:

MON   1:00-3:00 pm     TUES   1:00-3:00 pm; 5:30-8:00 pm     WED   5:30-8:00 pm     THURS   1:00-3:00 pm

 The OCO Hotline will not be available on state holidays and for staff development as needed


We are pleased to share the new vision, mission, and values of the Office of the Corrections Ombuds. 

Our Vision  

We envision a more humane and transparent Washington corrections system.

Our Mission 

We provide opportunities for people impacted by incarceration to raise issues and resolve conflicts. We work to reduce harm in the Washington corrections system by negotiating outcomes, recommending positive change, and reporting individual and systemic concerns. 

Our Five Core Values 

  We believe in honesty, transparency, and authenticity. 
 We are a compassionate, kind, and consistent organization. We value our collective humanity and dignity.
 We work together to deliver objective communications and negotiations to positively impact the community we serve. 
  We recognize the importance of diversity and lived experience. We aim to provide equitable services to all people impacted by incarceration.
 We are bold and persistent problem solvers. We work to safeguard the health, safety, and welfare of incarcerated individuals. We remain optimistic that our work empowers and makes a difference. 


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