Corrections Ombuds
Contact the OCO
Office of the Corrections Ombuds
P.O. BOX 40009
Olympia, WA 98504
Incarcerated individuals can reach our confidential hotline by calling (360) 664-4749. Our confidential hotline is free and not monitored by the DOC. Due to our high call volume, it may not always be possible to reach a live person on the hotline.
The OCO hotline hours of operation are:
MON 1:00-3:00 pm TUES 1:00-3:00 pm; 4:00-6:00 pm WED 1:00-3:00 pm; 4:00-6:00 pm THURS 1:00-3:00 pm
The OCO Hotline will not be available on state holidays and for staff development as needed
We are pleased to share the new vision, mission, and values of the Office of the Corrections Ombuds.
Our Vision
We envision a more humane and transparent Washington corrections system.
Our Mission
We provide opportunities for people impacted by incarceration to raise issues and resolve conflicts. We work to reduce harm in the Washington corrections system by negotiating outcomes, recommending positive change, and reporting individual and systemic concerns.
Our Five Core Values
We believe in honesty, transparency, and authenticity.
We are a compassionate, kind, and consistent organization. We value our collective humanity and dignity.
We work together to deliver objective communications and negotiations to positively impact the community we serve.
We recognize the importance of diversity and lived experience. We aim to provide equitable services to all people impacted by incarceration.
We are bold and persistent problem solvers. We work to safeguard the health, safety, and welfare of incarcerated individuals. We remain optimistic that our work empowers and makes a difference.
We believe in honesty, transparency, and authenticity.
We are a compassionate, kind, and consistent organization. We value our collective humanity and dignity.
We work together to deliver objective communications and negotiations to positively impact the community we serve.
We recognize the importance of diversity and lived experience. We aim to provide equitable services to all people impacted by incarceration.
We are bold and persistent problem solvers. We work to safeguard the health, safety, and welfare of incarcerated individuals. We remain optimistic that our work empowers and makes a difference.
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OCO Confidential Hotline: (844) 395-7488 or (360) 664-4749
MON - THURS 1:00-3:00pm & TUES - WED 4:00-6:00pm
The OCO Hotline will not be available on state holidays and for staff development as needed
© Copyright 2025 Office of the Corrections Ombuds. Correspondence and communication with the office is confidential and privileged. RCW 43.06C.060