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Office of the Corrections Ombuds

P.O. BOX 40009

Olympia, WA 98504 

Incarcerated individuals can reach our confidential hotline by calling (360) 664-4749.  Our confidential hotline is free and not monitored by the DOC. Due to our high call volume, it may not always be possible to reach a live person on the hotline. 

The OCO hotline hours of operation are:

MON   1:00-3:00 pm     TUES   1:00-3:00 pm; 4:00-6:00 pm     WED   1:00-3:00 pm; 4:00-6:00 pm      THURS   1:00-3:00 pm

 The OCO Hotline will not be available on state holidays and for staff development as needed

 

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The Office of the Corrections Ombuds (OCO) provides oversight of the Washington State Department of Corrections (DOC). The OCO is an independent agency within the Governor’s Office.

 

We provide self-advocacy information, investigate individual complaints, attempt mediation with DOC, conduct systemic reviews, and release reports.

 

The OCO cannot investigate concerns regarding DOC community custody, city or county jails, federal prisons or immigration detention centers, corrections facilities outside of Washington State, or underlying convictions.

 

If you are reporting a concern regarding a friend or family member incarcerated in a Washington DOC facility or reentry center, please click here.

 

Click here to read our most recent reports and publications.

                                                                

The OCO team on a monitoring visit at Washington State Penitentiary in May 2025.

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