Jobs at the OCO
Interested in working for the OCO?
The OCO is hiring for an Intake Specialist
Application due by July 31, 2024
As an Intake Specialist, you'll be responsible for receiving and entering complaints submitted to the office primarily though the OCO hotline as well as via mail, email, and online webform. In addition, you'll provide information to incarcerated persons and family members, and draft letters and other materials for internal and external audiences.
In this role, you'll serve as a critical function of hotline support. With guidance from internal policies and procedures, you'll represent the OCO with the highest level of professionalism while managing confidential calls with callers who may be in distress, or in crisis, and are often incarcerated. It is critical that the documentation of the intake conducted is accurate, thorough, and complete to ensure OCO management is able to assess the issue reported and assign the case out correctly.
Duties include but are not limited to:
Intake of Complaints:
- Receive and document complaints from individuals incarcerated in DOC facilities.
- Attend scheduled hotline shifts as required to ensure adequate coverage of the hotline.
- Correctly document, in the OCO Case Management System, all details of the complaint reported and incarcerated person’s information.
Investigative Casework support:
- Communicate with incarcerated individuals, family members, and DOC staff by phone, written mail, and/or email to ensure proper notification is provided including, but not limited to the sending of “Acknowledgement Letters”
- Maintain OCO records, case management system information, and draft documents as needed.
- Ensure timely processing of remotely printed documents by OCO investigations staff.
Learn More . . .
For questions about this recruitment or to request reasonable accommodation in the application process, please email Leila Vandiver at TalentAcquisition@ofm.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
What we do
The Office of the Corrections Ombuds is the civilian oversight of corrections in Washington state government, and a respected leader in strengthening procedures and practices that lessen the possibility of actions occurring within the DOC that would negatively impact the health, safety, welfare, and rehabilitation of incarcerated persons, and reduce the exposure of the DOC to litigation.