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Open Positions at the OCO 


Early Resolution Ombuds 1 

Application due by March 18th 

As an Early Resolution Ombuds 1, you will be responsible for conducting investigations of complaints as assigned; receiving and entering complaints submitted to the office primarily though the OCO hotline; and providing auxiliary support for complaints submitted to the OCO via the mail, email, and online webform. You will use your excellent customer service, critical thinking, and conflict resolutions skills to negotiate positive outcomes for the incarcerated people we serve.

Duties include but are not limited to:

  • Maintain confidential records as outlined in RCW 43.06C.060.
  • Receive and document complaints from and on behalf of the individuals incarcerated in DOC facilities primarily through the OCO hotline. 
  • Attend scheduled hotline shifts as required to ensure adequate coverage.
  • Resolve complaints from and about the individuals incarcerated in DOC facilities.
  • Review, document, and retain documentary evidence from the DOC’s systems, within confidential OCO systems.
  • Request time sensitive video/photo/audio surveillance/recordings from the DOC.
  • Effectively prioritize complaints assigned for urgency.
  • Accurately document work for the purposes of creating externally reportable outcomes.
  • Participate in internal OCO meetings and external meetings with DOC and/or stakeholders.
  • Facilitate methods of resolution at the lowest level possible with DOC employees. 

Learn More . . . 

For questions about this recruitment or to request reasonable accommodation in the application process, please email Leila Vandiver at TalentAcquisition@ofm.wa.govFor TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.



Internship Opportunities at the OCO  

We love student interns! We have a variety of opportunities for interns both local to Olympia and those further afield. 

  • Formerly incarcerated students wanted! We understand that formerly incarcerated people may face barriers to taking internships as internships are often unpaid. OCO will offer at least one paid internship per quarter for a formerly incarcerated student. If you are formerly incarcerated and interested in this opportunity, please email Angee Schrader.
  • The Evergreen State College students
    • If you are a student at TESC, come intern in our office! We are regularly looking for interns who can engage in policy research to help the OCO make recommendations to the DOC for improvement. If you are looking for course credit, the easiest way is to sign up for the SOS Community Resilience course and choose how many hours/course credits you want. If you want to intern in our office full time for full time course credit, you can establish an Independent Learning Contract with a faculty advisor. We even have a prior ILC that you can use as a template! Prior to either signing up for the Community Resilience course or establishing an ILC, please contact Stella Spracklin to set up a brief interview.
  • Students Outside Olympia

    • If you are outside Olympia, we still need you! In order to make the best possible recommendations for systemic improvement, we need research and to know national best practices. Recent research projects include looking at out-of-state-transfer waitlists, STG (aka gang) labels, solitary confinement, and more. If you are interested in a remote internship to conduct research for OCO, please email Caitlin Robertson, PhD


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